Ordering online is easy. Below are details about how we take orders via our website. If you require additional assistance or would like to place an order over the phone instead of using PayPal, please contact us here for personal assistance.
We pack & send all orders placed before 10:00am AEST on the same day. Orders placed after 10:00am AEST are sent the next day. These are sent from our Brisbane warehouse and are securely packed to ensure no breakages.
We use Australia Post for all deliveries in Australia and overseas. Within Australia all orders are sent via Express Post which is track-able and usually overnight delivery (see below). All international orders are sent via Australia Post’s international service.
Expected delivery times are as follows:
Australian Metro Areas
Express Post: 1 -2 nights
Regular Post: 2-4 nights
Australian Rural Areas
Express Post: 2 -3 nights
Regular Post: 3 -5 nights
Outside Australia (Overseas)
Aus Post Int’l: 5 - 10 business days.
All online website payments are made via PayPal. This is the world’s most secure and widely used online payment processor. After you checkout you will be directed to PayPal’s website for secure payment. Here you can login to your PayPal account and pay that way, or you can use your credit card by clicking ‘I don’t have a PayPal account’. PayPal also has a full buyers-protection policy for your peace of mind.
PayPal’s payment processing page is protected by 124 bit encoded security and their SSL certificate. If you have any issues or do not want to use PayPal, please contact us on the details below and we can arrange payment via phone, direct deposit or money order instead.
Our office hours are 8:30am to 5pm Monday to Friday Australian Eastern Time (AEST).
1300 658 064 (Aust.)
+61 7 3358 4989 (Int’l)
07 3358 5679 (Fax)